Whenever I tell someone I worked at Chick-Fil-A for three years, people always have questions about what it's like to work there. I think the most common question is whether or not they force the employees to say "my pleasure." The short answer is no, the long answer is, well, yes. Although the workers are not punished for not saying it, it is highly encouraged and honestly, it's hard not to say it when that's all you hear everyone else saying all day. The real question is, was it really "my pleasure?" Most of the time, it was!