This job I worked at for 2 years I started as crew and was raised into management. I won't say that I was an exceptional manager, but I cared about the customers and our crew. I had my issues and went into management excited I would be able to help make the restaurant better. I sound naive even to myself. I developed a basic knowledge on how to run a shift over the course of a year, so I can know when I need to put fries down or check to see if bathrooms need to be cleaned.
This was called a travel path. I worked one shift in my first week back with three separate managers.
The first manager I worked with did a great job delegating tasks to the crew and positioning people properly. I noticed one thing she didn't do the one thing I would've done had I not been a crew person. She didn't suggest a secondary task for our counter crew members (be it hop on fries or check lobby to make sure it stays clean for our guests).
The second shift I worked with a male manager. He was short just as many people as the first manager. He delegated some things but opted to do most of them himself. We got a message from our store supervisor telling us our state corporate was coming to visit our store.
One of our company's other supervisors brought some crew from another restaurant to help us out. The manager seemed to get stressed but immediately focused on making sure our restaurant looked good for corporate. He went where he was needed and performed travel paths whenever possible. When I was a manager, I would pick on him for not being a good manager, but I will admit he stepped up to the plate and did what needed to be done. I still think he could be a better manager in some situations, but I will admit he stepped up.
This last manager I worked with did the beginning of her job well until it came time for lunch. I had watched this manager grow from crew to manager, so I knew her. My downfall a little is exactly that previous statement. I still treat her as a crew person because I never saw her as my equal as a manager.
I was positioned as running for front counter. I mainly ran orders out to parked cars or took trays of orders to customers while this manager ran for front counter. I'm not going to lie I was a little upset. I had set myself up for success with handing out orders and setting up the trays of food neatly, but I was pushed out and for that, I'm pretty sure my performance suffered a bit.
I'm also pretty sure my extremely sarcastic side came out because of my frustration. Due to this when this manager asked me to do something I would've done as a manager, I answered sarcastically. I still believe she should've done at least one travel path, but I understand it was probably busier than I thought.
From this lovely week, I've discovered that some managers have evolved to fit business needs while others have fallen short of expectations.