You've probably never really thought about me while you're browsing my store, looking for a great new outfit for that special event and enjoying your time away from the office/kids/whatever in your life. I've worked retail for almost three years and I've loved the majority of my time at my store. I'm good at my job; I genuinely want to help you feel beautiful at your next party, work meeting or just in your everyday life. My job is to make you look good. I want to do my job. But sometimes, you make it so difficult.
So, in order to do my job, I need your help.
Next time you start to get impatient while waiting in line remember that I'm juggling other customers in front of you who may or may not understand the complexity of their order. I have two customers at the registers; one wants to pay her bill and the other one wants to order online while buying an in-store item. It's quite the process to do both at the same time but, being good at my job, I can make it happen. However, our less tech-savvy customers often need a little more prompting and explaining during the process and I need to go slower otherwise we'll all be there longer while I explain the intricacies of our system to someone who doesn't care or want to know.
Just know I'm keeping the line as short as I can. Just because I'm holding a conversation doesn't mean I'm not working hard. It's called customer service.
When you start to complain about our prices, understand that I don't set them and being rude to me doesn't solve any problems. In fact, it creates them. Frequently, I have coupons stashed behind the register and am very willing to give the nice clients a discount whenever I can. I can frequently find you a 15% off coupon somewhere to use and if you're nice I will usually offer it to you.
Just because I work there doesn't mean I have a say in anything. Want something to change? Call corporate.
When you yell at me for talking about our store credit card, understand that I don't have a choice. I like my job and want to keep my job; therefore, I have to push the credit card. All you have to do is say no and I'll back off. But please don't yell at me for doing my job.
Understand that you are not always right. Just because the email says one thing and I say another does not mean you're right. Frequently, clients don't read the fine print. This is what I'm here for-- it's my job to know the in's and out's of our promotions. My job is to be there for you and to help you; my job is not to be your scapegoat.
Long story short, I'll work with you if you work with me. Give me your budget, what you want to look like and if you're wanting to match something. But also give me your patience, your understanding and your compassion. You get to go home after 30 minutes. I'm here working for the next four, five, six hours with clients who may be even more demanding than you.
Just be nice.