One Of The Forgotten Roles

One Of The Forgotten Roles

Resort Custodial

This is a role no one really thinks about. Most people when they hear custodial, they think of those in the white costumes in the Parks. Between my 2 Disney College Program's I've worked on every type of resort on Walt Disney World Property. (except the FW campgrounds)

Pop Century (Value Resort)
Art of Animation (Value Resort)
Coronado Springs (Moderate Resort/Home resort for 2015)
Animal Kindgom Lodge (Deluxe Resort)
Wilderness Lodge (Deluxe Resort)
Old Key West (Disney Vacation Club Resort/My home resort for 2017)

I've also worked at 2 parks (Magic Kingdom / Disney's Hollywood Studios) this past summer as well. While the parks were fun and overwhelming, I vastly prefer the resorts.

I'm glad that I had the chance to go to other resorts despite being away from my actual location for so long to the point where my managers thought i already left.

Resort Custodial is more than likely always under and in conjunction with the housekeeping department. A big difference between the resorts and the parks is the costumes (obviously) and the work they have to do. Every resort is different but they all have similar assignments.

Depending on your shift and the resort, the Resort Custodial may attend breakout with the housekeeping team especially if it's in the morning. Sometimes you may not, again it depends on what time your actual shift starts and where you get all your materials for the day. As of right now, most resorts have an iPhone, a paper that tells you where you need to go and what needs to be done in that area, also your tentative break times as well, and keys to get into the custodial closets and pargos (golf carts.)

In my personal experience, in all of the resorts I've worked at except for one which was an EHH shift. They all have a designated pool shifts(in most locations) or a shift that has pools included, again depending on the size of the resort and how busy it gets. In most pool shifts, it includes loading up new fresh towels to the towel bins in the pool areas, unloading the dirty ones, replacing the towel metros around the pool areas. As well as fixing chairs and tables and maintaining cleanliness all around the pool deck and surrounding areas.

Other areas that they are responsible for may be public bathrooms, laundry rooms, lobbies, parking lots (cast and public), and any place that is considered a public area. You may not realize but Resort Custodial does a lot of maintaining after the 3rd shift deep cleans the resorts. Because of their costumes being blended into the theme of the Resort, most people cannot identify who's a custodian.

Resort Custodial is a role most people kinda forget it exists. I enjoyed and loved working at the resorts. It's a different sort of magic. You get to see the same guests every day for several days. Maintaining a personal connection with them. It's just special that whenever they see you around the property and they know your name and face. Especially for newcomers, you're one of the first people they see and interact with. I take pride in helping new guests explore the world of Disney. I'm able to take the time to help them plan their vacation or give them tips in a more personal setting.

Take the time out of your day to thank a cast member, no matter the role. Cast Members of every role make magic their own way.

Cover Image Credit:

Popular Right Now

5 Things I Want To Thank My Best Friend For

Because I don't say it enough.

What would life be without friends by your side to enjoy moments with? We often times forget how special people are to us. It is difficult to remember how important appreciation is to show.

Not only to ourselves but to other people. Life gets so chaotic and we get so involved in ourselves and just enjoying friendships that we don't stop enough to give a shout out to the people that mean the most to us. That's what this article is all about: giving appreciation to my best friend, who I don't let know enough how much I appreciate her.

1. Thank you for making golf so much better

There is not a single time where I pick up a golf club that I don't think about our fun times together. A game that is full of so much stress, mentally and physically, you were always able to make it so much more fun. Some of our stories are not appropriate for either this article or the golf course, but they continue to bring me so much joy. Thank you for pushing me to be my best on the course and off. Our journey from high school golf to college golf was one that I wouldn't trade for anything. Now, I get to be your biggest cheerleader on the sidelines and I cannot wait to see everything that the game brings for you.

3. Thank you for supporting me, good and bad

Freshman year of college when we were roommates and exploring a whole new world. From nearly tripling the amount of students at our schools to making terrible decisions, it was all new. We got the joys of exploring it together!

Cover Image Credit: Rachel Stoneburner

Related Content

Connect with a generation
of new voices.

We are students, thinkers, influencers, and communities sharing our ideas with the world. Join our platform to create and discover content that actually matters to you.

Learn more Start Creating

Never Stop Moving Forward, But Remember Where You Started

Go through those windows of opportunity, but take a minute every now and then to look back.

Being almost halfway done with college is crazy to think about. It seems like it was so long ago when I got here, and yet everything is going by so incredibly fast. Lately I’ve been inspired to reflect more on my life, and I’ve discovered why it’s so important to do so every now and then.

“Remember where you come from.” My friend told me that the other day when we were discussing self-reflection. At first I thought about my family and where I grew up, but remembering where you come from is a lot deeper than that.

Sure I’m glad that I’m branching away from home and becoming more independent, but I’ve met people who’ve moved far away and are still the same person they were before they left.

For me, remembering where I come from is about remembering where I started mindset wise. Today I am becoming more and more involved and using as many resources as I can to create success for myself in life. Two years ago, heck even just a year ago, is a different story.

I had a very different mindset, and I thought that just ‘going with the flow’ was good enough. I stayed on top of my school work and had good grades, but that was my only priority. I didn’t make many efforts to get outside of my comfort zone because I didn’t realize how important that actually is.

Not everyone likes to get outside of their comfort zone, but I promise it’s worth it. Once you do, a whole new window of opportunities open. Go through it and don’t stop. But don’t forget to look back once in a while to reflect and remember where you started.

I’m never going to stop moving forward to reach my goals, but I’m also never going to forget where I came from. People have seen me make changes in my life, and I’ve seen that inspire them to do the same.

When I think back to where I started in college, it makes me appreciate how far I’ve come that much more. It pushes me to go even farther and work as hard as I can to reach my goals. It’s important to remember where you started because remembering that old mindset helps you to reach others who are still in it.

When I realized that I needed to get outside of my comfort zone and do more with my life, people who had been in the same position as me played a big role. I heard their stories of how much they grew from pushing themselves beyond their comfort zone. That inspired me to do the same because I knew I could.

I know that I will continue to grow as a person and expand the mindset I have today. I am still the same me, but I’m a better me because I’m working to be the best me.

Cover Image Credit: @jordanleedooley

Related Content

Facebook Comments