I have an ambivalence relationship with working in the restaurant industry. This job comes with inevitable stress and labor. I have a million and one things to do while trying to make you the happiest possible. Next time you go out to dinner with your friends or family, consider this, for your server's sake:
1. Please don't interrupt me while I am introducing myself.
Just let me greet you. I will get your drink order. I will let you ask me questions.
2. Manners go a long way.
You'd be shocked how many people can't say a simple please and thank you. It means more to me then you think.
3. You are NOT my only customer.
Please don't make me stand at your table and stare at you while you make a decision on your martini of choice while others are waiting. When I offer you a few minutes to look over the menu, take up my offer. I am also filling up ice, running food for other servers, taking phone calls, etc.
4. Do not snap your fingers or yell at me to come over.
I can see you. You can see me. A simple wave will do if you need something from me. If you decide to yell or snap me over like your pet, I probably won't come. If I am with another customer - I will come to you after. Just think how you would feel if another customer interrupted my time with you because they needed something.
5. Tell me the truth when I ask, "How is everything?"
I have asked you 2-3 times if everything turned out pleasing to you. Do not tell me when your plate is cleaned, that you did not enjoy your food.
6. Remember, tipping.
I put food on your table, to put food on my table.
7. Do not get mad at me for forgetting one thing from the seven things you told me you needed.
Yes, I have a great memory. But, I am a human. I forget things. Please don't condescend me because I forgot your ranch. I am remembering six other families request at the same time.
8. I know you've been waiting.
It's a Friday night. It's dinner rush. I know you've been waiting. I know you're hungry. I am hungry too. I don't get to sit down and eat dinner because I am making sure everyone else enjoys theirs! I would love nothing better than to bring your food to you in a timely manner because your happiness is my job's goal. Unfortunately, I am at the mercy of the kitchen's time frame. I'm asking you nicely to please be patient with me.
9. Yes, you made a reservation. No, you are not royalty.
We appreciate you calling ahead to reserve a table, and you will be sat in priority over other parties that did not call. It is helpful for us to be able to plan for a larger amount of guests. You still have to wait for your food and drinks like everyone else.
10. I am not trying to get with your date.
Yes, I am being polite to your significant other. I do not want them nor trying to steal them. Please let me do my job and let's not make it awkward.
Between all the dinner rushes, dropped plates, broken glasses, angry and happy guests, I have learned an extensive amount of people skills working as a server. I still want you to think of this article when you go out to eat a meal...Simply, treat others how you would like to be treated.