Whoever Coined The Phrase 'The Customer Is Always Right' Was Actually The Devil

Whoever Coined The Phrase 'The Customer Is Always Right' Was Actually The Devil

Did this person even work in retail?


I've been working in retail for a little over two years now. When I started, I thought that all the horror stories about radical customers were just exaggerations. However, I quickly learned just how true it all is.

I will say this; most customers cause no trouble at all. They're the ones who restore my sanity. Those who do act out are driven by the age-old phrase, "the customer is always right." Um, no, they're not.

How can the customer always be right? Do they work at the store? Do they have the company's rules and regulations memorized? Do they know about each piece of merchandise that lines the shelves? No, they absolutely do not.

The problem with this seemingly harmless phrase is that it gives certain customers a reason to act out. Most of us treat those who work in the service industry as equals; normal people just trying their best, but the select few who use this little sentence as a gift from God to pitch a fit about "unfair" store policies causes an unbelievable amount of trouble. This phrase gives them the idea that they can do no wrong and that the store's employees must adhere to their every little command. Some even resort to haggling already determined prices by corporate, something us retail workers have no control over. This is a store, not a yard sale.

When certain customers feel as though they are not being listened to, they'll often pitch a fit and hold up an already lengthy line, demanding the attention of every manager present. Suddenly, these customers forget how adults actually act in our society and do everything they can to make sure their opinion is the one deemed correct in whatever situation they have found unfair. I mean, who does that? I didn't realize the rules of society are excused when an employee refuses to mark down the price of an item that doesn't need to be marked down.

I've had grown adults freak out at me over the goofiest things, like their gift card having less money on it than they thought or our store not accepting returns from a completely different one, yet nothing ever happens to them. The problem is sorted out, normally in their favor, and they come back the next week with another ridiculous demand. Where is the order in this? When are we going to stop treating these people like their horrible requests matter?

I'm fortunate enough to not have yet dealt with a violent customer, but I've heard many stories of unruly customers throwing heavy merchandise at employees, often breaking their noses. This is what our society has created; an environment where crazy people think it's okay to throw things at employees just trying to do their job. So, "the customer is always right" idea should be eliminated, because all it's doing is creating an army of angry, entitled people who are above the rules of retail stores.

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13 Quotes For All Of Us Empowered Female-Identifying People Out There

For the days when you need to be reminded that you are really doing the dang thing and doing it well.


For the days when you need to be reminded that you are really doing the dang thing and doing it well.

1. Do you really need someone else's permission, acceptance, wink, or nod, or are you ready to give these to yourself? -The Universe

I get notes from the Universe everyday and all of them are so amazing and inspiring. There might be a few of them on this list. You can sign up for your own notes from the universe here.

2. The princess saves herself in this one. -Amanda Lovelace

The quote is based off a book called The Princess Saves Herself In This One, which is a collection of poetry about resilience, you can get the book here.

3. I'm made of more than you think. -Snow White, Mirror, Mirror

4. Other people's perception of you ain't none of your business. -Lisa Nichols


5. Do you realize how many events and choices that had to occur since the birth of the universe leading to the making of just exactly the way you are? -Mrs. Which, A Wrinkle In Time

I love this because it really hits home how so many right and wrong decisions led to the creation of you and how you should appreciate the good and the bad because without either of them you wouldn't be exactly who you were supposed to be.

6. You can't stop what's done to you. You can only survive it. -Rachel, Georgia Rule 

This brings up an important theme of my life that I'm still trying to figure out. The only thing you can control in your life is how you react to what happens to you.

7. Don't let anyone ever make you feel like you don't deserve what you want. -Patrick Verona, 10 Things I Hate About You

8. No one can make you feel inferior without your consent. -Queen Clarisse, The Princess Diaries

9. No trifling of the past, no matter how great, can tarnish the brilliance of eternity. -The Universe

10. People who are insignificant to your future shouldn't have an impact on your present.

Someone once told me this, and although I can't remember the person, this quote has always stuck with me.

11. Talented, brilliant, incredible, amazing, show stopping, spectacular, never the same, totally unique, completely not ever been done before. -Lady Gaga

You know what... I think she was talking about you.

12. Tell yourself it's easy. Tell yourself often. Make it an affirmation. Eat, sleep, breathe it, and you life shall be transformed. -The Universe

13. Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. -Mark Twain 

Go on then, be empowered and trust your instincts, you've got big things coming... I can tell.

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