Be Kind When You Dine

Be Kind When You Dine

There is a lesson to be learned from observing other customers in a restaurant.
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A little while ago, my dad and I would go out to lunch every week or so at a place called GK’s Red Dog Tavern in Morristown, New Jersey. The tavern, connected to Rod’s Steak & Seafood Grille, is a great place to go for either lunch or dinner. The food tastes good, the service is great, and the atmosphere is fantastic.

My dad and I were at one of our weekly lunches when we heard some customers behind us rudely telling their waiter that his lunch had been brought out “too early.” The waiter, who just so happened to be our waiter as well, told the customer that he would take it back to the kitchen. The customer, who was visibly irritated at this point, claimed that the waiter would just bring it out cold later and wanted the kitchen to make a completely new one. My dad and I didn’t pay enough attention to them to see what happened later on, but we did make sure to thank our waiter and tell him how good of a job he was doing for us.

The point of my telling this story is that customers need to take more care to be respectful and kind to waiters and waitresses. It isn’t that difficult to do. Sometimes a waiter’s pay is mainly from tips, so with that in mind, he or she could already be having a bad day. Making their day worse by telling them they brought your food out “too early” (a very rare complaint, I would think) and berating them for it is completely unnecessary. Even if you feel the need to complain, and you know that you are completely justified in doing so, you should do so politely. However, that doesn’t mean you should be passive and afraid to speak up. Don’t be afraid to be assertive, but also remember not to be a flat out jerk.

It never hurts to be friendly with waiters and waitresses at the restaurant in which you’re dining. My dad does it all the time, no matter where we go to eat. As a result, he ends up making friends with those people working at the restaurants. It’s always good to have more friends, or even just connections in general. So please, the next time you feel the need to be rude towards your waiter, remember to be kind when you dine.

Cover Image Credit: The Chicago Tribune

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I'm The Customer That Doesn't Always Tip 20 Percent

I can be your best friend or your worst nightmare, but it depends on YOU.
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As a server, I fully understand that myself, and others like me, make a living off of our tips.

I know how nice it is to get a $50 tip and how frustrating it is to get merely change when you did everything you could to make the unpleasable table happy. I am well aware that an acceptable tip is anywhere from 15-20% and I typically tip way over that.
However, I can easily say that there have been times where I have tipped anywhere from 5-15%. In these times, the tip was well deserved...or not deserved.

As before mentioned, I am a server, bartender, and part-time restaurant manager. It is safe to say that I know the business quite well. This makes me aware of the tipping process and what is deemed acceptable, but it also makes me aware of what a serving job entails. We are, without a doubt, the worst critics when we are out to eat. We noticed everything you did or didn't do and we timed how long it took to get our drinks -- it's just in our blood.

We also notice if you are genuinely good at your job, or if you are just there to be there.

The key point to any serving job is knowledge. I, as a customer, expect you to be able to answer almost all of my questions. If I ask you something absurd like "exactly where was your lettuce grown?" ....Like what the f****? Who knows that? But when I ask what beers you have on draft, or what all comes on a salad, I expect you to know it. If you don't, I dock it off your tip. No, it's not mean, it's you not holding up your end of the deal when you started this job.

I know that sometimes you get busy and it's hard to cater to someone's every need, but I do expect my refills in a timely manner and would also expect you to check back with me shortly after I get my food to make sure everything tastes good. I feel like that all is just common sense. If I have to wait for five minutes with an empty glass before I even have the chance to call you over, that's going to affect your tip. If you never check up on me after I get my food, guess what, I take it off your tip. If something goes wrong in the kitchen or you forgot to put my order in, do not avoid me. Tell me. I know how hard it is to tell a table that you are the one who screwed up their experience, but it is so much better to be honest and shows more about your integrity than by saying, "I don't know, the kitchen lost your ticket. There was a computer malfunction and then things caught fire. The firemen had to come and put it out, and then they found your ticket under the smoldering embers...so that's why your steak is five minutes late.".... Just tell me you got busy and it slipped your mind. I'm okay with that.

The worst one to me is when I see my server on her phone. I know that today's generation has some need to be in contact with everyone 24/7 and I have learned to accept that. But when I need something at my table, and you fail to notice because your girl friend just broke up with her boyfriend who cheated on her with his supposed best friend...I'm not going to be happy. You are here to work and this is your job. And, not to be conceded, but I come first. I am the one paying the bill that allows you to keep that phone your on in service, so make sure that I am happy before Samantha can't call you the next time shit hits the fan with Andrew. It's common sense.

Despite all of these, probably the number one thing I look for in a server is a positive attitude. We all have our own lives outside of work, and not to be cold, but I don't really care about yours. I am here for a nice dinner and a night out to not worry about my own crazy life let alone wonder about yours. As soon as you walk into work, the outside world needs to stay there. Do not be in a terrible mood because your girlfriend is psycho. Do not show the customer that you simply don't want to be at work. You don't want to be -- I don't tip you. Easy as that. If you engage in even a small conversation with me, I will tip you more than expected. I am extremely easy to please and really understanding.

I know that every place is different and every store/restaurant has different standards, but I the guest-service industry all lies on the same guidelines. The number one rule is to make the guest happy. I am not that guest who asks for the world from my server. Nor am I that guest who doesn't tip my server if my food came out overcooked or doesn't taste good. I know what lies on the server and what lies in other areas of the store. I know what they can and can't control.
As a customer, I can be your best or your worst, but that all lies on the service that I receive from YOU.

Cover Image Credit: Wikimedia

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Pho Fixes Everything

A bowl a pho keeps everything bad away.

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Pho might just be the best thing my taste buds have ever endured. If you haven't had pho, you're missing out. It's a Vietnamese soup, but it's not just any soup; it's the soup to my heart.

And no, this is not like ramen. It makes ramen look like random noodles in a bowl of water….yeah I know that's basically what it is, but you get the point.

Pho helps with everything. Having a bad day? Pho. Want to have 2 meals, one here and one to go? Pho. Bad break up? Pho. Need some emotional support? PHO IT UP.

Best part, there are so many options for pho. If you're vegetarian, no worries, there's pho for you. If you don't like spice, no worries! There's pho for you! If you love different kinds of meats… THERE'S PHO FOR YOU.

Please, everyone, just go get a bowl of pho and be happy. Doesn't matter if it's 100 degrees out or -13, pho is still amazing. You won't regret it.

Not going to lie, I'm craving it just from typing this.

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